The tick box for " Enhance response visibility for external Organisation" should be available also to other package type like General Correspondence, so that all receivers will be able to see the response letter and will receive a notification once responded.
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Practical use of functionality?
When users are marked in CC which are mix of organizations from internal and external its not clear who all are marked in the communication. |
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What is the impact of not doing this?
If the option are enabled , its reducing clarity to the users who the GC or RFI has been sent in the supply chain and causes confusion who the action is with and how to get the responses from the correct stake holders. |