CURRENTLY WHEN FORWARDING AN RFI TO AN EXTERNAL PARTY, THE RESPONSE RECEIVED IS NOT AUTOMATICALLY TIED TO THE ORIGINAL INCOMING RFI AND THEREFORE WHEN THE RESPONSE FROM THE EXTERNAL FORWARDED PARTY IS RETURNED, THERE IS NO CONNECTION AND THE ORIGINATOR NEEDS TO TRY AND LOCATE THE ORIGINAL RFI TO ADD THE RESPONSE MANUALLY
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Practical use of functionality?
RFI FROM COMPANY A COMES IN TO COMPANY B, COMPANY B REQUIRES INPUT FROM COMPANY C. THE ONLY METHOD OF DOING THIS IS TO FORWARD AS EXTERNAL USERS CAN NOT BE ADDED AS "ADDITIONAL RESPONDERS". THE FORWARDED RFI IS NOT LINKED TO THE ORIGINAL RFI WHICH MEANS THE PROCESS IS MANUAL AND REQUIRES THE ORIGINATOR TO LOCATE THE ORIGINAL RFI AND COPY AND PASTER THE RESPONSE |
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What is the impact of not doing this?
HAVING THE OPTION TO ADD EXTERNAL USERS AS ADDITIONAL RESPONDERS (IN THE EVENT THE ORIGINAL RFI QUERY DOES NOT NEED TO BE AMENDED BEFOREHAND) ENABLES ALL OF THE RFI RESPONSES TO BE LINKED TOGETHER. BY FORWARDING AN RFI, IT DOES NOT AUTOMATICALLY ADD THE RESPONSE TO THE ORIGINAL QUERY WHICH MEANS IT IS NOW A MANUAL TASK RELYING ON THE ORIGINATOR TO RECEIVE THE RESPONSE FROM COMPANY C, CLOSE OUT THAT RFI, COPY THE RESPONS FROM THE FORWARDED RFI, LOCATE THE ORIGINAL NCOMING RFI AND PASTE THE RESPONSE. THIS IS TIME CONSUMING, RUNS A RISK OF RFI RESPONSES BEING MISSED OR OMITTED FROM RESPONSE AND POTENTIALLY ADDING THE RESPONSE TO THE INCORRECT RFI. IT WOULD MAKE MORE SENSE IF EXTERNAL USERS WERE ABLE TO BE ADDED AS ADDITIONAL RESPONDERS TO RFI'S AS OPPOSED TO FORWARDING A BRAND NEW RFI. |
When you forward an RFI package, you can view the status of said forwarded RFI in the original RFI "Show forwarded" dialog. When company C replies, you can copy their response to the original RFI from the same location by using "Copy to my response" button.