We often encouter user who go in the incoming to respond to a issue.
However, for some reason they are not able to change the issue status and are require to copy the issue number, navogate back to the IRS panel, paste the issue number and change the status.
reques is to allow from PWDM when we opne an issue to allow user to jump to IRS an have the Issue select or open so they can change teh status
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Practical use of functionality?
This will help make the user wok more fluid |
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What is the impact of not doing this?
make the system more ergonomic to work with |