Remove the requirement for General Correspondence to be acknowledged by all recipients marked "ack required" in order to view attachments, or enable a delegate function.
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Practical use of functionality?
Other members of the same organisation should be able to view the General Correspondence (non-contractual correspondence) and the attachments without waiting for ALL recipients with an ack required (which can be 1 or many) - this is the same setup in systems like Aconex and InEight. Where contractual or sensitive information is being shared, a CONFIDENTIAL General Correspondence should be employed controlling the audience of that information. A delegate option should also be available to acknowledge Confidential General Correspondence in the event a receiver is on leave or not available. |
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What is the impact of not doing this?
Currently users are unable to view attachments on General Correspondence if they are not an included recipient and the package has not been acknowledged by ALL recipients marked as acknowledgement required. There is not even an option to delegate so if someone is on leave and another user needs to view the attachments and were left off the correspondence, the attachments cannot be viewed causing unnecessary delays to the sharing of information. |
Adding onto this - we currently have a General Correspondence that was sent to our Project Manager. That Project Manager acknowledged the General Correspondence. They have left the organisation before providing their response. There is no way to delegate that General corro to another user (the new Project Manager). Please ensure this is built into this feature.
This is still a major issue on projects - I'm cc'd on this package and STILL can't even view the attachments until one person acknowledges. General Correspondence should not be this controlled unless it has been marked confidential
Hi , We hear You! We are currently working on a solution for this Gap. Will be out Shortly
This feature is desperately needed. It is a huge missing functionality that could cause potential delays on a project because a person takes a day off. This needs to be rectified ASAP. The fact that even an administrator has no ability to assist here is unbelievable.
Is there anyway this idea could be escalated? We are having HUGE time delays on having to wait to download attachments on a General Correspondence because an individual has not acknowledged the package. Even a delegate option would be an ideal immediate work around as currently my project team are operating days behind just to view and attached letter.
An even better alternative would be to set up the General Correspondence in a similar format to the RFI form with a TO and CC field, which doesn't require an acknowledgement required for other internal project team members from seeing the correspondence and attachments.