I am writing to bring to your attention an issue we have encountered with the recent implementation of our first PW rules engine. While this implementation marks a significant milestone for our company, we have discovered that it has resulted in the loss of two functionalities:
The ability to add comments to the audit trail when a state is changed in PW.
The display of the version number in the audit trail. Previously, the audit trail comments would reflect the PW Version in the additional data field. However, with the rule’s engine uploaded, it now shows the version sequence number, which does not always correlate with the current version, rendering it less useful.
Upon raising a service request to address these issues, we were informed that "The WRE ignores the core functionality for versioning and capturing of comments by using stored procedures for versioning. There is no way to capture comments when using WRE."
Given this, we believe it would be beneficial to raise an enhancement request to reinstate these functionalities.
The ability to view the correct version and comments in the audit trail is highly valuable to our designers, as it allows them to track document changes accurately and efficiently. Therefore, we kindly request that you consider making these functionalities available in conjunction with the WRE.
We appreciate your attention to this matter and look forward to your positive response.