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Status Needs review
Created by Guest
Created on May 22, 2025

Change 'Issue' button label to 'Send'

The current use of 'Issue' button for submitting deliverables (Transmittals/RFIs) creates confusion as the word 'issue' is commonly associated with problems or incidents. This change would benefit users by:

  • Providing clearer terminology

  • Reducing potential misunderstandings

  • Making the interface more intuitive

  • Improving usability for non-native English speakers

The implementation would be straightforward:

  • Replace all instances of 'Issue' button with 'Send' in the deliverables submission workflow

Practical use of functionality?

More intuitive workflow

Reduced training needs

Faster user adoption

What is the impact of not doing this?

Not implementing this change could result in:

  • Continued user confusion and hesitation

  • Increased training time to explain terminology

  • Potential delays in document submission due to uncertainty

  • Risk of users misinterpreting the button's purpose

  • Lower user satisfaction, especially for international users

  • Increased support queries about button functionality